Effective Date:  July 4, 2026

At Spoken & Written, we are committed to creating high-quality, originally designed and handcrafted Christian stationery, journals, and faith-inspired paper goods. We want you to be delighted with your purchase. If there is an issue with your order, we're here to help.

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Returns

Because many of our products are handcrafted and produced in limited quantities, we accept returns only under the conditions outlined below.

To be eligible for a return:

• Your request must be submitted within 14 days of receiving your order.

• The item must be unused, unopened, and in its original condition and packaging.

• Proof of purchase or your order number is required.

Returns that do not meet these requirements may not be accepted.
 

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Personalized or custom-made products

• Digital products or downloadable content

• Gift cards

• Sale or clearance items marked as final sale

• Opened or used journals, stationery, notebooks, or paper goods

• Mail Club subscription shipments that have already been processed or delivered
   

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping box and packaging

Once your request has been reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

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Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

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Exchanges

We replace items only if they are damaged, defective, or incorrect.

If you would like to exchange an eligible item, please contact us before returning your order.

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Mail Club Subscription

You may cancel your Spoken & Written Mail Club subscription at any time before your next billing date.

Please note:

• Cancellation prevents future renewals only.

• Subscription payments already processed are non-refundable.

• Subscription boxes that have already shipped cannot be canceled or refunded.

• Promotional gifts or bonus items included with a subscription are not redeemable for cash.
   

Order Cancellations

Orders may be canceled only if they have not yet entered production or shipping.

Because many of our products are handcrafted to order, we cannot guarantee cancellation once production has begun.

If you need to cancel an order, please contact us as soon as possible after placing it.

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Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Spoken & Written cannot guarantee receipt of returned packages.

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Lost or Stolen Packages

Spoken & Written is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

If your package is lost during transit, please contact us, and we will gladly assist you in working with the shipping carrier to resolve the issue.

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Contact Us

If you have questions about this Return & Refund Policy or need assistance with your order, please contact us.

Spoken & Written

Email: spokennwritten@gmail.com

Website: spokenandwritten.co