Effective Date: July 4, 2026

Thank you for shopping with Spoken & Written. We are honored to create handcrafted Christian stationery, journals, and faith-inspired paper goods that encourage your walk with Christ. Because many of our products are made or assembled by hand, we appreciate your patience as we carefully prepare each order.

​

Order Processing

Orders are typically processed within 2–5 business days after payment has been received.

Handcrafted items, limited-edition collections, new product launches, or high-volume sales may require additional processing time. If your order will be significantly delayed, we will notify you using the email address provided during checkout.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

 

Shipping Methods

Spoken & Written ships throughout the United States using trusted shipping carriers such as:

• USPS

• UPS

• FedEx

The shipping carrier and service selected may vary depending on your order size, destination, and shipping method chosen at checkout.

 

Shipping Rates

Shipping costs are calculated during checkout based on factors including:

• Package weight

• Package dimensions

• Shipping destination

• Selected shipping service

Any applicable shipping promotions or free shipping offers will be displayed on our website when available.

 

Estimated Delivery Times

Once your order has shipped, estimated delivery times are generally:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days (when available)

Delivery estimates begin after your order has been processed and shipped.

Please note that these are estimates only and are not guaranteed.

 

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing your tracking number, if available.

Tracking information may take up to 24 hours to update after your package has been scanned by the shipping carrier.

 

Mail Club Subscription Shipping

Subscribers to the Spoken & Written Mail Club will receive shipments according to the schedule of their selected subscription plan.

Subscription Envelopes are generally shipped during the same time period each month. You will receive an email notification when your shipment has been processed.

Delivery dates may vary depending on carrier operations, holidays, weather conditions, or other circumstances beyond our control.

 

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided:

• Processing may be delayed.

• Additional shipping fees may apply if the package is returned and requires reshipment.

• Spoken & Written is not responsible for orders delivered to an incorrectly entered address.

If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update your order before it ships.

 

Lost or Stolen Packages

Once a package has been delivered by the shipping carrier to the address provided, responsibility transfers to the customer.

Spoken & Written is not responsible for packages that are:

• Lost after confirmed delivery

• Stolen from a delivery location

• Delayed due to carrier issues

• Misdelivered because of an incorrect address provided by the customer

If your package appears to be lost in transit, please contact us so we can assist you in filing a claim with the shipping carrier when appropriate.

 

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• Clear photographs of the damaged item(s)

• Photographs of the shipping box and packaging materials

We will review your claim and work with you to determine an appropriate resolution, which may include a replacement or refund when applicable.

 

International Shipping

International shipping may be available to select countries.

Customers are responsible for any applicable:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other government-imposed charges

Delivery times for international shipments vary by destination and customs processing.

 

Shipping Delays

While we work hard to ship orders promptly, delays may occur due to circumstances outside our control, including:

• Severe weather

• Postal service interruptions

• Customs inspections

• High shipping volumes

• Natural disasters

• Carrier delays

• National holidays

Spoken & Written is not liable for delays caused by shipping carriers or events beyond our reasonable control.

 

Questions

If you have any questions regarding shipping or your order, we're happy to help.

Spoken & Written

Email: spokennwritten@gmail.com

Website: spokenandwritten.co